Question 1

How long does it take to receive my order?

Accepted Answer

All products are custom-made to order. Production typically takes 2–5 business days, followed by 3–4 business days for standard shipping within the US. Total estimated delivery time is 5–12 business days depending on your location and demand volume.

Question 2

How much does shipping cost?

Accepted Answer

Orders over $75 (after discounts) ship free. Orders under $75 have a flat shipping rate of $6.99. Sticker-only orders always ship free, regardless of order total.

Question 3

Do you ship internationally?

Accepted Answer

Currently, we only ship within the United States. We're working on expanding to international shipping — stay tuned!

Question 4

Can I ship to a P.O. box or military address?

Accepted Answer

Yes! We can ship to P.O. boxes and military addresses (APO/FPO/DPO) within the United States. Deliveries to military addresses are handled by USPS and may take slightly longer than standard estimates.

Question 5

How do I track my order?

Accepted Answer

Once your order ships, you'll receive an email with a tracking number and link. You can also check your order status anytime on our order tracking page.

Question 6

My package hasn't arrived. What should I do?

Accepted Answer

If your package hasn't arrived within 15 business days of your order, email us at support@snoutique.shop with your order number. We'll investigate with the carrier and reship at no charge if it's confirmed lost.

Question 7

Are the designs actually embroidered?

Accepted Answer

Yes! Our hats and hoodies feature real embroidery — not screen printing or vinyl. This means lasting quality that won't peel, crack, or fade over time.

Question 8

How are your products made?

Accepted Answer

Every Snoutique product is made to order by our US-based print-on-demand partner. This means your item is produced individually when you order it — no mass production, no warehouse stock, and zero overstock waste.

Question 9

Can I customize the text on my product?

Accepted Answer

Some products (like our canvas wall art) allow you to add your pet's name. Look for the text input step in the product customizer when browsing those items.

Question 10

Will my product look exactly like the mockup?

Accepted Answer

Product images are representative mockups. Minor variations in color, texture, or placement may occur due to the nature of custom manufacturing and differences between screen displays and physical materials. These are normal and not considered defects.

Question 11

What if my breed isn't listed?

Accepted Answer

We're constantly adding new breed designs! If you don't see your breed, reach out to us at support@snoutique.shop and we'll see what we can do.

Question 12

What is your return policy?

Accepted Answer

Because all items are custom-made to your specifications, we cannot accept returns for change of mind or incorrect selections. However, if your item arrives damaged, defective, or wrong, we'll send a free replacement or issue a full refund — your choice.

Question 13

My item arrived damaged or defective. What do I do?

Accepted Answer

Email us at support@snoutique.shop within 30 days of delivery with your order number, photos of the issue, and a brief description. We'll verify the issue and offer a free replacement or full refund. Most claims are resolved within 1–3 business days.

Question 14

I received the wrong item. What now?

Accepted Answer

Contact us within 30 days of delivery. We'll ship the correct item at no cost. If we need the wrong item returned, we'll provide a prepaid return label.

Question 15

Can I cancel or modify my order?

Accepted Answer

Because production begins immediately after payment, orders generally cannot be cancelled or modified once placed. Contact us at support@snoutique.shop as quickly as possible and we'll do our best, but we can't guarantee changes after production has started.

Question 16

How long do refunds take?

Accepted Answer

Once approved, refunds are issued to your original payment method within 3–5 business days. It may take an additional few days for your bank or payment provider to reflect the credit.

Question 17

What payment methods do you accept?

Accepted Answer

We accept PayPal, Visa, Mastercard, American Express, Discover, and PayPal Pay Later — all processed securely through PayPal. We never see or store your card details.

Question 18

Do I need an account to place an order?

Accepted Answer

No! Guest checkout is fully supported. Creating an account lets you save addresses, view order history, and access your coupon wallet, but it's completely optional.

Question 19

How do I use a coupon code?

Accepted Answer

Enter your coupon code in the discount field during checkout. One coupon can be applied per order. Coupons may have minimum order requirements or expiration dates — check your coupon wallet in your account for details.

Question 20

Is my payment information secure?

Accepted Answer

Absolutely. All payments are processed by PayPal with 256-bit SSL encryption. We never see, store, or have access to your credit card or bank information.

Frequently Asked Questions

Orders & Shipping

Products & Quality

Returns & Refunds

Payment & Accounts

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